Sendero Eterno

Delete your account

How to delete your Sendero Eterno account and its data, with or without the app.

From the app

Open the app, go to Settings → Account, tap 'Delete account' and confirm. If you linked the account to Google, you'll be asked to confirm with that account. It needs a connection; if it fails, you can try again.

Without the app

Write to izuhapps@gmail.com with the subject 'Delete account' and include your display name and friend code, or the Google account email if you linked one. The same data the app deletes is deleted and, if you ask, your older results and suggestions too. To avoid deleting someone else's account, we may ask for one more detail, such as the day you reached in your last challenge. We reply within one month at most.

If you uninstalled the app without linking it to Google and don't remember your display name or friend code, there's no way to tell which data is yours: the app doesn't store your real name, email or phone number.

What gets deleted

Your profile, friend code and the list of players you follow will be deleted, and your name and frame will be removed from your results of the last few days and weeks, which stay as 'Deleted player'. Older results and any suggestions you sent are not deleted from the app (see Privacy). Streak, achievements and friends are lost and this can't be undone. Camp and free mode stay on this device.

What is kept and for how long

Data is kept while the project remains active; older results stop being shown in the app but are not deleted automatically. You can request access to, correction or deletion of your data, or object to its processing, by writing to the contact in section 1. Include your display name and friend code (in the app, under Leaderboard → Friends), or the Google account email if you linked one, so it can be found. If you think your rights have not been respected, you can complain to your country's data protection authority (in Spain, the AEPD). In the app, from Settings → Account → 'Delete account', you can delete your profile, your friend code and your anonymous or linked Google account, and your name and frame are removed from your results of the last few days and weeks (which stay as 'Deleted player' so the leaderboard doesn't change). Older results keep the name and suggestions you sent are not deleted from the app: to have them deleted, write to the contact in section 1. Crash reports use an installation identifier and are not tied to the account. Name reports are not public (only the developer sees them) and are deleted after 90 days. When you delete your account, the reports you made are deleted; those your name received are kept until that period ends.

6. Retention and your rights · Last updated: November 4, 2026